Troubleshooting

Uncaught SyntaxError: Unexpected token

The Android device can make a connection to the SAP system, but you receive an error prompt before the device's main menu appears. If you attempt a second login you will see that the previous session was created and you are asked to deactivate It, but then receive the same error once again and can go no further.

(This issue may affect EWM and may be prevalent on all platforms.)

This affects (but is unlikely limited to) the stock Honeywell CT50, CT60 & CK75 devices which ship with old versions of the following apps:

• Google Chrome

• Android System WebView

Updating these apps should resolve this issue.

Not possible to login using Android Release version

When using a release version of the Android Mobile client, it is not possible to login.

However, when building a debug version of the .APK file, the authentication works. Another symptom is that when using the HTTP connection instead of HTTPS, then the authentication works or that it is only possible to login using Android versions 6 and older.

The cause of the issue is that the default network security changes have undergone some changes for the different Android versions.

For Android 6 this was the default:

There are two options to resolve the issue.

Use the built in Android security option in the Neptune Cockpit (available from DXP 21).

These options will allow you to use the company’s CA/self-signed certificates for the network connection. There are 2 checkboxes, and you may need to check on the User certificate, as the System certificate is defaulted.

If the customer is using an external identity provider such as AZURE AD or OKTA, which has an SSL certificate issued by a public CA then the System Certificate should also be checked on.

If necessary you may also make changes to the generated network_security_config.xml before uploading the ZIP file to Neptune MBS.

One example may be to add the domain and sub-domains.

<domain include subdomains = [”true” | “false”]>example.com </domain>

You may also configure a custom certificate or use a public CA.