Follow the steps below to identify and resolve connection issues.
Can you access your SAP system directly via a browser?
If no, this is likelty a network or SAP-side issue. Please contact your SAP/IT team.
If yes, continue to the next step.
Have you recently updated or changed your APK?
If yes, revert to the previous APK version and test again.
If no, continue to the next step.
Check your SAP system status page.
If there are errors present, the issue is likely within the SAP environment. Contact your SAP team for support.
If no issues are reported, continue to step 4.
Navigate to the System tab and run the automation to reconnect.
If successful, the issue is resolved.
If unsuccessful, continue to escalation.
If the issue persists:
Wait for the system to come back online (if applicable)
Raise a support ticket with the following details:
APK version
Last successful action
Any relevant logs
Last updated 4 months ago
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