> For the complete documentation index, see [llms.txt](https://docs.theconfigteam.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.theconfigteam.com/prebilt-ewm/installation/roles-and-responsibilities-in-a-prebilt-implementation.md).

# Roles and responsibilities in a PreBilt implementation

## Customers

Customers play a pivotal role in shaping the project's vision and ensuring its alignment with business objectives. Their responsibilities include:

* Clearly defining project requirements and contributing to specifications
* Provision of relevant transaction test data in all environments
* Availability of Subject Matter Experts ("SME") to join workshops/meetings to support design
* Participating in regular progress meetings and reviews to offer critical feedback
* Ensuring timely communication of changes to project scope or priorities
* Access to hardware (e.g., devices or tablets) for delivery if required
* As agreed with the project team, TCT or a Partner cannot start a project until access to the customer SAP systems - with the necessary authorisations and developer keys where required - is provided in reasonable time ahead of the start date
* Customer to provide suitable infrastructure such as wifi capability to utilize PreBilt functionality throughout the business premises where PreBilt will be deployed
* Advise on planned SAP system outages or freeze periods (such as month end)
* Customer system adhere to our basic pre-requisites (e.g., SAP ECC EHP5 or above)
* Providing access to necessary resources, such as domain experts and data
* Validating deliverables to ensure they meet the agreed-upon expectations
* Licensing responsibilities
* Share details of systems roadmap/strategy to understand customer requirements
* Inform TCT in good time when you wish to upgrade, as upgrades are free but may require TCT support depending on your setup.

## Referral Partners

{% hint style="info" %}
**Note**

If a referral partner is not involved in the project, this would be TCT.
{% endhint %}

* Share PreBilt understanding
* Market PreBilt
* Share customer insights and leverage customer relationships to support PreBilt winning and expanding in the customer business
* Demo and understand capability and position in the market

## Reseller Partners

{% hint style="info" %}
**Note**

If a reseller partner is not involved in the project, this would be TCT.
{% endhint %}

* Be aware of system pre-requisites and ensure that customer is aware of these
* Collaborating with customer and PreBilt to design and implement solutions to their specification
* Complete assigned implementation tasks
* Providing technical and domain-specific expertise to support project goals
* Ensuring adherence to best practices, standards, and compliance requirements from The Config Team
* Delivering on agreed-upon milestones in a timely and quality-focused manner for the customers
* Offering insights and innovation to enhance project outcomes back to The Config Team.

## Platinum Reseller Partners

{% hint style="info" %}
**Note**

If a referral partner is not involved in the project, this would be TCT.
{% endhint %}

* Be aware of system pre-requisites and ensure that customer is aware of these
* Collaborating with customer to design and implement solutions to their specification
* Deploy, install and configure PreBilt in customer system
* Providing technical and domain-specific expertise to support project goals
* Ensuring adherence to best practices, standards, and compliance requirements from The Config Team
* Delivering on agreed-upon milestones in a timely and quality-focused manner for the customers
* Offering insights and innovation to enhance project outcomes back to The Config Team
* If experienced, then ability to enhance the product

## The Config Team during Referral and Reseller projects

The Config Team is responsible for driving project execution and coordination. Their responsibilities include on Referral and Reseller Projects:

* Project management, including timeline creation, resource allocation, and risk assessment
* Overseeing the development and implementation of the software solution
* Facilitating communication and collaboration between all parties
* Ensuring the quality and reliability of the deliverables through rigorous testing
* Providing ongoing support and maintenance post-deployment
* When appropriate, identify work packages and assignments to be completed by Resellers
* AMS
* Documentation
* Software base
* Technical expertise

## Collaboration Framework

To ensure seamless collaboration, the following framework will be applied:

* Regularly scheduled meetings involving all stakeholders to review progress and address concerns
* Centralised communication platforms to share updates and resources
* Transparency in decision-making and changes to project scope
* Clear documentation of roles, timelines, and responsibilities
* Conflict resolution strategies to address disagreements proactively