BC Set Installation Steps

Communication Hub

Applying the BC set

Prerequisite

Ensure that a custom monitor is created beforehand, as it is required to associate with the BC Set activation.

If you have NOT been provided with a BC Set, please complete the installation manually by following the Manual Installation Steps

Activating the BC Set

When activating BC Set ZTCTBCSETCH, input the values relevant to your setup.

Variable Values

NOTE:

After activating the BC Set, review the activation logs to confirm that the BC Set was activated successfully.

Activation Logs

Custom Monitor View

The result should look something like the example below.

Define Messaging in Warehouse Monitor Tree

Operator Groups - /TCTM/EWM_OPGRP

Users to be grouped into Operator Groups for the purpose of sending messages. These could be shift groups or supervisor/manager groups.

They can be used in the following contexts:

• Assigned as a receiver when sending a message from the Warehouse Monitor.

• Assigned as a receiver within a messaging type. This applies for operator to operator messages.

Operator Groups are defined at the warehouse level

Define Operator Groups

Members assigned are SAP users. For example:

Define Operator Members

NOTE

It is necessary to apply filter conditions to BAdI implementation ZTCTM_EWM_SRV_OM_NOTIF_MSTEAMS to control when this implementation should be executed.

Without this filter, the Operator Messaging process will not generate messages correctly, resulting in

• No messages appear in the EWM Monitor

• No notifications are being passed through to PreBilt for delivery

Create the following Filter Value within Enhancement Implementation: ZTCTM_EWM_SRV_OM_NOTIF_MSTEAMS

Operator Messaging Data - /TCTM/EWM_OMCFG

Messaging types define and control the content of messages sent from mobile devices. Below are examples of message types and their corresponding structure configurations:

Define Messaging Type

Messaging Type

Warehouse Number	Msg Typ	Messaging Type	Importance
Enter Warehouse	ACCIDENT	Accident	Select an Importance
Enter Warehouse	BREAKREQ	Request for Break	Select an Importance
Enter Warehouse	CLEANINGRE	Cleanup Required	Select an Importance
Enter Warehouse	OTHER	Other Issue	Select an Importance
Enter Warehouse	RESOURCE_R	Resource Request	Select an Importance

Receivers

Select Message Type	Operator Messaging - Receiver
ACCIDENT	Enter Receiver(s)
BREAKREQ	Enter Receiver(s)
CLEANINGRE	Enter Receiver(s)
OTHER	Enter Receiver(s)
RESOURCE_R	Enter Receiver(s)

Fields

Messaging Type – Fields

Selected Messaging Type	Field Name	Sequence	Field Type	Field Description
ACCIDENT	COMMENTS	040	TEXTAREA	Additional comments
ACCIDENT	DESCRIPTION	030	TEXTAREA	Detailed Description
ACCIDENT	LOCATIONS	020	SELECT	Location
ACCIDENT	REPORT_STATUS	050	CHECKBOX	Send me status notifications
ACCIDENT	URGENCY	010	RADIOBUTTON	Urgency
BREAKREQ	COMMENT	010	TEXTAREA	Comment
CLEANINGRE	COMMENTS	002	TEXTAREA	Comments
CLEANINGRE	LOCATION	010	COMBOBOX	Location
OTHER	COMMENT	010	TEXTAREA	Details
RESOURCE_R	ACTIVITY	010	SELECT	Activity
RESOURCE_R	COMMENTS	050	TEXTAREA	Additional Comments
RESOURCE_R	EQUIPMENT	030	CHECKBOX	FLT Required
RESOURCE_R	EQUIPMENT2	035	CHECKBOX	Supervisor Required
RESOURCE_R	EQUIPMENT3	040	CHECKBOX	Workers Required
RESOURCE_R	LOCATION	020	RADIOBUTTON	Location

Parameters

Messaging Type – Fields – Parameters definition

Selected Messaging Type	Selected Field Name	Field Parameter Type	Param Seq	Field Parameter Value	Translatable Field Parameter Value
ACCIDENT	LOCATIONS	SELECT_ITEM	001	AISLE01	Aisle 01
ACCIDENT	LOCATIONS	SELECT_ITEM	002	AISLE02	Aisle 02
ACCIDENT	LOCATIONS	SELECT_ITEM	003	AISLE03	Aisle 03
ACCIDENT	LOCATIONS	SELECT_ITEM	004	AISLE04	Aisle 04
ACCIDENT	URGENCY	RADIO_BTN_ITEM	001	CRITICAL	Critical
ACCIDENT	URGENCY	RADIO_BTN_ITEM	002	HIGH	High
ACCIDENT	URGENCY	RADIO_BTN_ITEM	003	NORMAL	Normal
ACCIDENT	URGENCY	RADIO_BTN_ITEM	004	LOW	Low
CLEANINGRE	LOCATION	COMBOBOX_ITEM	001	FREEZER	Freezer
CLEANINGRE	LOCATION	COMBOBOX_ITEM	002	PICKFACE_AMB	Pickface Ambient
CLEANINGRE	LOCATION	COMBOBOX_ITEM	003	DECON	Deconsolidation Area
CLEANINGRE	LOCATION	COMBOBOX_ITEM	004	TOILET	Toilets
RESOURCE_R	ACTIVITY	SELECT_ITEM	000	Picking	Picking
RESOURCE_R	ACTIVITY	SELECT_ITEM	001	Packing	Packing
RESOURCE_R	ACTIVITY	SELECT_ITEM	002	Replenishment	Replenishment
RESOURCE_R	ACTIVITY	SELECT_ITEM	003	Physical Inventory	Physical Inventory
RESOURCE_R	EQUIPMENT	SELECT_ITEM	000	HHT	Handheld Terminal
RESOURCE_R	EQUIPMENT	SELECT_ITEM	001	FLT	Forklift Truck
RESOURCE_R	EQUIPMENT	SELECT_ITEM	002	RT	Reach Truck
RESOURCE_R	EQUIPMENT2	SELECT_ITEM	000	HHT	Handheld Terminal
RESOURCE_R	EQUIPMENT2	SELECT_ITEM	001	FLT	Forklift Truck
RESOURCE_R	EQUIPMENT2	SELECT_ITEM	002	RT	Reach Truck
RESOURCE_R	EQUIPMENT3	SELECT_ITEM	000	HHT	Handheld Terminal
RESOURCE_R	EQUIPMENT3	SELECT_ITEM	001	FLT	Forklift Truck
RESOURCE_R	EQUIPMENT3	SELECT_ITEM	002	RT	Reach Truck
RESOURCE_R	LOCATION	RADIO_BTN_ITEM	020	Receiving	Receiving Area
RESOURCE_R	LOCATION	RADIO_BTN_ITEM	030	Dispatch	Dispatch Area
RESOURCE_R	LOCATION	RADIO_BTN_ITEM	040	Inspection	Inspection Area

The Message Type Description is displayed in the first drop down after selecting the message icon and New Message in PreBilt.

New Message icon

Message Type Drop Down

The ‘Importance’ selection influences the icon displayed when messages are viewed within PreBilt. In the example below, a message designated as ’Important’ will display with an orange “X” icon in PreBilt.

‘Important’ message example

Full importance-icon determination is:

Importance	App Icon
General
Warning
Question
Information
Important

Receivers must be defined in the standalone dialog structure prior to their assignment to a messaging type. Receivers (Operator Messaging – Receiver) can either be SAP users or Operator Groups. If an Operator Group is added as a receiver, determination for the Operator Group will happen automatically and any messages will be received by all members of that Operator Group.

• “Type” will be used for additional receiver types in a future release.

• “… Receiver Data” is a description field.

Define Receivers

Receivers defined in the standalone dialog structure can then be assigned to messaging types. This influences the distribution of operator to operator messaging. When sending messages from the warehouse monitor, the receivers must be assigned. If a message is not intended for operator to operator messaging, a non RF user should be specified.

Assign Receiver to Messaging Type

In the Fields master data:

• Field Name acts as the key field

• Sequence is the sort order ascending as displayed in the app

• Field Type is the field type / input type

• Field Description is displayed as the field header in the app

An example of the master data setup and corresponding app display is demonstrated below.

Fields definition

Fields definition in app example

For Field Parameters:

• The Field Parameter Type and Param Seq act as key fields.

• The Param Sequence is the sort order ascending as displayed in the app.

• The Translatable Field Parameter Value is displayed as the description in the app.

The corresponding Field Parameter setup for the above app screenshot is displayed below as an example.

Messaging Type – Fields – Parameters definition

Note

For checkboxes, no field parameters are required, each required Checkbox should have its own “Fields” entry. An app screenshot example is displayed below for the corresponding Field display setup at the top of this section.

Checkbox in app example

Operator Messaging Execution - Warehouse Monitor

Operator Messaging within the Warehouse Monitor is accessed through its own node, “Messages”. Navigation & user experience is consistent with standard Warehouse Monitor features, with a selection screen, the ability to set selection and display variants etc.

Operator messaging settings

For sending messages to operators from the Warehouse Monitor, the following features are worth highlighting:

• The “Message Sender” will default to the user logged in but can be overridden with free text.

• Message Importance influences the icon displayed next to the message on an operator's mobile device as in the below table:

Importance	App Icon
General
Warning
Question
Information
Important

• If a response required is checked, Answer editable (by mobile device user) and Answers become available as input options.

• For receivers, SAP Users as well as Operator Groups defined in /TCTM/EWM_OPGRP can be specified. If an Operator Group is used, this will automatically be identified and the message will be sent to all associated members.

Send message dialog window – Warehouse Monitor

For sent messages, the Recipients button will display read receipt and response data (where applicable) by user.

Sent message recipient data – warehouse monitor

Operator Messaging Execution - Mobile Devices

If a message is received from the Warehouse Monitor, a red notification icon will appear next to the message icon (highlighted below). Note, operator to operator messages will not trigger a notification to minimise disruption.

In app messaging icon

When the operator receives a message from a desktop user requiring a response, if there are two options, these will display as radio buttons. If more than two response options, these will display as a drop down list. The tick box icon highlighted below must be pressed to confirm the response.

Confirming message response

When confirmed, the reply inputs will be grayed out. If the message from the monitor was sent with Answer editable checked, a pencil icon will appear where the operator can modify their response.

In app confirmed message response & edit icon

For operators to send messages, the Message Type option can be selected in New Messages. Details can then be input in accordance with the Operator Message Master Data setup (/TCTM/EWM_OMCFG). The receivers defined in the Master Data setup only influences the receipt of messages between operators. All message data is visible for desktop users in the Warehouse Monitor.

New message in app example

In the example above, when the operator presses submit a confirmation pop up appears on screen and sent messages are displayed in message history.

In app message sent confirmation

In app message history